{"id":1386,"date":"2021-10-19T10:24:20","date_gmt":"2021-10-19T08:24:20","guid":{"rendered":"https:\/\/www.web-workers.ch\/?p=1386"},"modified":"2021-10-29T09:42:21","modified_gmt":"2021-10-29T07:42:21","slug":"how-to-fix-exchange-offline-adressbook-download-issue-0x8004010f","status":"publish","type":"post","link":"https:\/\/www.web-workers.ch\/index.php\/2021\/10\/19\/how-to-fix-exchange-offline-adressbook-download-issue-0x8004010f\/","title":{"rendered":"How to fix Exchange Offline Adressbook download issue (0x8004010f)"},"content":{"rendered":"

You may see the error below in Outlook connected to an on premise Exchange server:<\/p>\r\n

0x8004010F: The operation failed. An object could not be found.
<\/em>or
0x8004010F: Outlook data file cannot be accessed.<\/span><\/em><\/p>\r\n

Outlook profile on client<\/h3>\r\n

You may want to check first if there is an issue with the Outlook profile on your Windows client. Follow this article to rule this out: Error 0x8004010F when sending or receiving email – Outlook | Microsoft Docs<\/a>. If this does not solve the issue, proceed to the next chapter.<\/p>\r\n

Exchange database indexes<\/h3>\r\n

Verify if the database indexes on the Exchange server are healthy<\/h4>\r\n

Launch the Exchange Management Shell and use the following command to verify the index status of your database(s), if they are not healthy fix the indexes.<\/p>\r\n

\r\n
[PS] C:\\Windows\\system32>Get-MailboxDatabaseCopyStatus -Server EXCH16 | ft -auto\r\n\r\nName Status CopyQueueLength ReplayQueueLength LastInspectedLogTime ContentIndexState\r\n---- ------ --------------- ----------------- -------------------- -----------------\r\npriv1\\EXCH16 Mounted 0 0 Failed\r\npub2\\EXCH16 Mounted 0 0 Failed<\/code><\/pre>\r\n<\/div>\r\n
You may also see some event log recrods related to the database index:<\/p>\r\n
\r\n
Log Name: Application\r\nSource: MSExchangeFastSearch\r\nEvent ID: 1009\r\nLevel: Warning\r\nTask cageory: General\r\n\r\nThe indexing of mailbox database pub2 encountered an unexpected exception. Error details: Microsoft.Exchange.Search.Core.Abstraction.OperationFailedException: The component operation has failed. ---> Microsoft.Exchange.Search.Core.Abstraction.CatalogReseedException: Some of the notifications for database 'fe54e013-c0d0-46e8-9b72-e55ddc155b80 (pub2)' are missing. Requesting a reseed.\r\nat Microsoft.Exchange.Search.Engine.SearchFeedingController.DetermineFeederStateAndStartFeeders()\r\nat Microsoft.Exchange.Search.Engine.SearchFeedingController.InternalExecutionStart()\r\nat Microsoft.Exchange.Search.Core.Common.Executable.InternalExecutionStart(Object state)\r\n--- End of inner exception stack trace ---\r\nat Microsoft.Exchange.Search.Core.Common.Executable.EndExecute(IAsyncResult asyncResult)\r\nat Microsoft.Exchange.Search.Engine.SyncRootController.ExecuteComplete(IAsyncResult asyncResult)<\/code><\/pre>\r\n<\/div>\r\n
Recreate database index if required<\/h4>\r\n
Hint: Those steps do not procude an Exchange downtime – but the search functionality inside of Outlook will be unavailable
The performance of your Exchange server may be impacted, think about the best time window for this procedure.<\/p>\r\n
1. Launch a command prompt with administative privileges and stop following services:<\/p>\r\n
\r\n
net stop HostControllerService\r\nnet stop MSExchangeFastSearch<\/code><\/pre>\r\n<\/div>\r\n
2. Delete or rename the index folder in the exchange database folder<\/p>\r\n
The index folder contains a GUID inside your database folder.
E:\\priv1\\2C227528-1308-4387-966E-BBF4010D58F112.1.Single
E:\\pub2\\FE54E013-C0D0-46E8-9B72-E55DDC155B8012.2.Single<\/p>\r\n
3. Restart the previously stopped services to trigger the reindex of your database automatically.<\/p>\r\n
\r\n
net start HostControllerService\r\nnet start MSExchangeFastSearch<\/code><\/pre>\r\n<\/div>\r\n
4. Monitor the progress by opening perfmon.exe<\/p>\r\n
\"\"<\/a><\/p>\r\n
or monitor via Exchange Management Shell:<\/p>\r\n
\r\n
[PS] C:\\Windows\\system32>Get-MailboxDatabaseCopyStatus | ft -auto\r\n\r\nName Status CopyQueueLength ReplayQueueLength LastInspectedLogTime ContentIndexState\r\n---- ------ --------------- ----------------- -------------------- -----------------\r\npriv1\\CHBAI17 Mounted 0 0 Crawling\r\npub2\\CHBAI17 Mounted 0 0 Crawling<\/code><\/pre>\r\n<\/div>\r\n
5. After the reindex process has been completed, verify the status of the indexes. They should be healthy now.<\/p>\r\n
\r\n
[PS] C:\\Windows\\system32>Get-MailboxDatabaseCopyStatus | ft -auto\r\nCreating a new session for implicit remoting of \"Get-MailboxDatabaseCopyStatus\" command...\r\n\r\nName Status CopyQueueLength ReplayQueueLength LastInspectedLogTime ContentIndexState\r\n---- ------ --------------- ----------------- -------------------- -----------------\r\npriv1\\CHBAI17 Mounted 0 0 Healthy\r\npub2\\CHBAI17 Mounted 0 0 Healthy<\/code><\/pre>\r\n<\/div>\r\n
Check offline adressbook<\/h3>\r\n
Check default adressbook<\/h4>\r\n
1. Check if your addressbook is your default addressbook:<\/p>\r\n
\r\n
[PS] C:\\Windows\\system32>Get-OfflineAddressBook | select Name, IsDefault\r\n\r\nName IsDefault\r\n---- ---------\r\nDefault Offline Address List (Ex2013) True<\/code><\/pre>\r\n<\/div>\r\n
2. If this is the case, check if it can be found via AutoDiscover<\/p>\r\n
\r\n
[PS] C:\\Windows\\system32>Get-OfflineAddressBook | select Name, VirtualDirectories, *web*\r\n\r\nName VirtualDirectories GlobalWebDistributionEnabled WebDistributionEnabled\r\n---- ------------------ ---------------------------- ----------------------\r\nDefault Offline Address List (Ex2013) {} False False<\/code><\/pre>\r\n<\/div>\r\n
3. If both values are “False” then try to publish your addressbook.<\/p>\r\n
3.a Option1: Specify virtual directory<\/p>\r\n
Check the paths of your offline address books:<\/p>\r\n
\r\n
[PS] C:\\Windows\\system32>Get-OabVirtualDirectory | fl Server,Name\r\n\r\nServer : EXCH16-1\r\nName : OAB (Default Web Site)\r\n\r\nServer : EXCH16-2\r\nName : OAB (Default Web Site)<\/code><\/pre>\r\n<\/div>\r\n
and then assign the address book:<\/p>\r\n
\r\n
[PS] C:\\Windows\\system32>Set-OfflineAddressBook \"Default Offline Address List (Ex2013)\" -VirtualDirectories \"EXCH16-1\\OAB (Default Web Site)\",\"EXCH16-2\\OAB (Default Web Site)\"<\/code><\/pre>\r\n<\/div>\r\n
3.b Option2: Allow all directories (Microsoft’s prefered solution)<\/p>\r\n
\r\n
[PS] C:\\Windows\\system32>Set-OfflineAddressBook \"Default Offline Address List (Ex2013)\" -GlobalWebDistributionEnabled $true<\/code><\/pre>\r\n<\/div>\r\n
4. Execute iisreset.exe to apply your changes.<\/p>\r\n
\r\n
C:\\Windows\\system32>iisreset\r\n\r\nAttempting stop...\r\nInternet services successfully stopped\r\nAttempting start...\r\nInternet services successfully restarted<\/code><\/pre>\r\n<\/div>\r\n\r\n
 <\/p>\r\n","protected":false},"excerpt":{"rendered":"
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