Dear visitor, in case we do not cover a topic you are looking for, then feel free to ask in our freshly created forum for IT-professionals for a solution. We hope our visitors can help you out with your questions. Have a good one. ~ Tom.

iPhone, iPad, or iPod touch unexpectedly restarts

Since December 2, 2017 my Apple iPhone 7 plus showed a crazy behaviour. If i work in an App, the device unexpectedly showed the circle that we know from booting up the device. After a few seconds, the device is in standby mode and we can press the home button to bring it back to normally conditions. The app who was opened before was closed afterwards. The device repeated the same thing every few minutes. In fact i was unable to use my device normally. I decided to call the apple support.

While i was waiting in the queue to become a technician, i heard a voice who explained that this is a known issue since December 2nd. And i got redirected to the Apple Support Article HT208332

If your iPhone, iPad, or iPod touch unexpectedly restarts

If your device with iOS 11 unexpectedly restarts repeatedly on or after December 2, 2017, learn what to do. 

 Try to update your device to iOS 11.2. After you tap Download and Install, the download will continue even if your device restarts. Wait for the update to complete.

If you can’t update, turn off notifications for all the apps on your device, then update your device to iOS 11.2:

  1. Tap Settings > Notifications.
  2. Tap an app, then turn off Allow Notifications. Repeat this step for each app.
  3. Update your device to iOS 11.2.
  4. After updating, tap Settings > Notifications and turn Allow Notifications on again for each app.

If you’re unable to update or still have issues after the update, contact Apple Support.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.